Eyeglasses, sunglasses, contact lenses and eye exams are available at over America's Best Contacts & Eyeglasses retail locations nationwide. We look. 1 recommendation for America's Best Contacts & Eyeglasses from neighbors in Austin, TX. The Best Prices in Sight. 63 customer reviews of America's Best Contacts & Eyeglasses. One of the best Laser Eye Surgery/Lasik, Healthcare business at Austin Hwy Suite
Americas best contacts & eyeglasses austin -
They do not disclose hidden fees. Complete SCAM!! I made my appointment for glasses and contact exam and. No mention of additional charges. After my exam I was told I could not get the deal because I got the contact fitting exam. I even offered to pay the difference of contact exam and was told I still couldn't get 2 for 1 deal on glasses.
Complete rip off!!!! I will never ever try to order from them and will definitely tell everyone to stay away from them especially customer service.
They lie to you, scam you, and are all about your orders being what they want them to be. More money, higher glasses and contacts. Match for match. They don't email you proof or after 3 weeks of wearing trial contacts help give you what you want instead keep making it a pain in the behind where finally it comes to cancelling an order. I will never ever order from this rude disgusting lying place.
I talked with Charity who was very nice and professional. I was given an appointment for the time that fit my schedule. When I arrived I was greeted with warm smiles and happy faces. I filled out the necessary form and gave her my insurance card and driver's license. I didn't wait long at all before I was taken into the exam room with Aisha. She was also very nice and professional. After she completed my exam, I met with Dr.
She was also exceptional. I was told that I needed bifocals. I picked out my frames with the help of the ladies who told me what looked good. I finished the process with Elizabeth.
I connected with her instantly. She was so funny and really made the whole experience better. Thanks to all the staff for making me feel special. I would recommend America's Best for anyone needing glasses.
I am so happy that I went there. Cheap frame. I'm going back to the eye doctor to get good glasses. I will not use them again. They did not check my eye very good.
Order 2 pair didn't last more than 1 yrs. The frame already broke. Bad experience what you pay is what you get. For I will not be back to see them. The optometrist was very nice but the girl that checked me out had zero customer service skills and was rude.
I'm trying to contact their customer service department but can't easily find that info. I was told I have to take a class on how to use them, even though I know how. No one who worked there could answer any questions I had.
It was a terrible experience. They are unhelpful and love pigeonholing their clients into their own brand of contact lenses. If I am paying for the exam, I should have the right to choose which brand I want. Regardless, they just lost 4 clients in the process. They denied my claim.
Never have I had this happen with eyeglass and I lost one of the frames. They will only fix under the warranty I purchased where I get only one free fix. They say it has to happen to multiple to be a defect. Is that big business slapping me around or what. I asked the clerk for a cleaning cloth for each pair of glasses and she stated they would not give me any because of the types of lenses that I purchased.
I told the manager what I thought and she said, "I guess we can spare one cleaning cloth. I told coworkers and a couple had already had a less than good experience. On October 9th an entire week later I was sent another email that I needed to change the type of prescription from progressive to single lens.
It is now October 28th and I have not received my glasses. I've contacted customer service multiple times with no help from them. Since the 16th the status on my glasses has been "in quality testing" but customer service then says it's being sent to the shipping facility - they've been saying that since last Monday.
I finally got a shipping number this morning -- only because I once again contacted customer service. Guess what? They haven't been sent out yet. Every time I ask they say, "Well you ordered them on the 10th, so it's still within our time frame".
But I didn't order them on the 10th. I ordered them on the 2nd. Then they say "well you messed up on what kind you needed so they were late in production". I would have gladly and quickly fixed that if I had been told that, but they clearly didn't even look at the order until the 10th -- so either way it would have still been delayed.
Then I keep being told because of the free shipping option it's going to take an additional business days. So that puts my glasses here sometime around the 7th or 8th of November over 5 weeks after ordering. But to really put it in perspective here, I was given a breakdown of timeline. Processing order - days Production - 5 days Inspection - 3 -5 days That's 15 days -- even if we're working on their messed up timeline of the 10th.
They should have shipped out by now. I can't even see the order on my account is the problem -- at this point I don't even know which frames I ordered. If I could rate this a negative star I really would. It's been the worst customer service experience I've ever had.
I spent a lot of money that I had been saving for these glasses.The frame already broke. I told coworkers and a couple had already had a less than good experience. So that puts my glasses here sometime around the 7th or 8th of November over 5 weeks after ordering. They don't email you proof or after 3 weeks of wearing trial contacts help give you what you want instead keep making it a pain in the behind where finally americas best contacts & eyeglasses austin comes to cancelling an order. They do not disclose hidden fees. She was also very nice and professional.
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