SAN FRANCISCO (KPIX) — KPIX has learned lawmakers plan to call Bank of America on the carpet in January to question it about massive. Otherwise, call Bank of America at the number on the back of your card at The EDD issues benefit payments for Disability Insurance, Paid Family Leave, and. Bank of America EDD Debit Card Cardholder Services. TTY line for the hearing impaired. Outside the United States, call collect.
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So, imagine how it feels once you finally have money coming in, to see it all stolen away. KPIX was the first to expose what appears to be a massive fraud problem involving the use of unemployment debit cards issued by Bank of America.
Since then, we have received more than 60 emails from people who say their EDD debit card was hacked and they lost thousands of dollars.
She says she was on hold for hours, two days straight before she was finally able to file a claim. So, we invited them to a group interview. First we asked how much money they have lost. Everyone in the group lost their jobs because of the pandemic and depends on their unemployment benefits to survive. But they say trying to get Bank of America to help is almost impossible. Despite providing evidence, victims say Bank of America did nothing for them.
They gave me a new claim number. Bank of America once again turned down our request for an interview. Saunders says the real problem is forcing people to use the debit card that, as we have reported, does not have a security chip. She says the California Employment Development Department may be doing a run around federal law by offering only paper checks as an alternate, but not allowing direct deposit, something most other states offer.
I will get my money back. EDD told us if the fraud is happening on the card, then it is up to Bank of America to resolve it and pay victims back. So far, 13 got their money back. If your EDD debit card has been hacked send us an email and we will submit your name as well.
Statement from Bank of America William Halldin : Unfortunately, there has been billions of dollars of fraud during this pandemic in state unemployment programs, including California. We are working with the state and law enforcement to identify and take action against fraudulent applicants, protect taxpayer money and ensure that legitimate applicants can access their benefits. We have increased our call center staffing for our pre-paid cards nearly fold since the pandemic began and continue to add staff to serve people calling in.
We encourage anyone with a claim to contact us and provide supporting documents, if possible, so we can review their situation as quickly as possible. Under the terms of the contract, funds on inactivated cards stay with B of A for more than a year before the card is closed and funds are returned to EDD in May of the subsequent year.
There are some limited direct deposit options available under the existing contract, and the contract did contemplate EDD transitioning to direct deposit during the term of the contract. If you have a debit card, though, you can arrange for your benefits to be deposited directly into your bank account automatically. For instance, claimants can set up their account up so that, once EDD transfers funds to their card, rather than load the card, Bank of America deposits it into the claimants bank account.
However, this service is not available without having a card. Kenny Choi.Statement from Bank of America William Halldin : Unfortunately, there has been billions of dollars of fraud during this pandemic in state unemployment programs, including California. Same call edd bank of america Anthony Serafino of San Francisco. You should consult a professional adviser regarding your personal situation. Since then, we have received more than 60 emails from people who say their EDD debit card was hacked and they lost thousands of dollars. His EDD benefits were now going to pay it off. Facebook to connect with EDD Hancock and others you may know your and.
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