Log In. Activate and manage your prepaid accounts from one convenient place. User ID: Register your card. *Note: To protect your personal information, you will. Once you are approved for benefits, a Key Bank MasterCard® Debit Card will With the input of basic, identifying information, the Key2Benefits Prepaid Card. The Key2Prepaid card is a prepaid Mastercard® debit card issued by KeyBank, providing you with a secure and convenient way to manage your money.
Related VideosHow to access your unemployment (Key bank) debit card
Key bank prepaid card -
Receiving and activating your card Q: When will I receive my debit card? If you are eligible for unemployment benefits, you should receive your debit card by mail within business days of applying or after you request to be switched to the card. The card is issued directly from KeyBank to the address on record at the time of the request. With your card, you will receive a welcome packet that includes instructions on how to use the card.
If your card does not arrive after 10 days, contact the Key2Benefits Customer Support line at Q: How do I activate my card? Your welcome packet from KeyBank will contain the debit card, instructions and a phone number to call to activate the card.
You will be prompted to set your PIN when you call to activate your card. Q: What will the envelope look like that will contain my debit card? What should I do if I do not receive my debit card? It could take business days from the time you requested the card to the time you receive it in the mail. If the address on file is correct, then you should immediately contact the Key2Benefits Customer Support line at to let them know you need to request a replacement card Q: What happens to my debit card if it is mailed to the wrong address?
The card will be returned to the KeyBank debit card center. It may take up to 3 business days for this information to update with KeyBank. You can then contact the Key2Benefits Customer Support line at to request a new card be mailed to you. A replacement card will be issued to you. Please keep in mind due to mailing time it can take up to days. Q: Will the post office forward my debit card if I move and leave a forwarding address? The card will be returned to the KeyBank Debit Card center.
You must first contact the ESD claims center at or go online to your eServices account to update your address. Please keep in mind due to mailing time it can take up to days to receive a new debit card.
Q: What should I do if my name is spelled wrong on my debit card? Call the ESD claims center at to update the spelling of your name.
You can continue to use your current debit card until you get the new one with the corrected name in the mail. When you get your new card and activate it, the old card will then automatically be disabled.
Q: How long does my debit card remain valid? How long should I keep my card? Your KeyBank prepaid debit card remains valid for three years 36 months.
You will not receive a new card each time you file unless the card has expired. Your debit card is valid for three years 36 months , so you should keep your card in case you open another unemployment claim within that three year window. Q: Why was there no money loaded on my debit card when I received it? What should I do? As soon as you filed your claim, your information was sent to KeyBank and they automatically generated and mailed as debit card to you.
If in the interim, ESD identified an issue with your claim money will not be loaded onto the card until issue is resolved. Do not to throw the card away — as soon your issue is resolved, money will be loaded onto the card.