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I am sorry to hear that you had such a horrible experience. If something like this occurred to me — or one of my tenants — I would have expected to be offered no-cost accommodations until AFTER the cleaning people came the next day.
Did you request this or did they offer any similar accommodation? What separates the good from the bad is HOW they handle the situation when things go wrong. Permit me to elaborate on a few other points you raised, because in all fairness, what you experienced — with the exception of the problem resolution — could have happened with any other rental company.
Saturday in check-in and check-out day and ALL over Rehoboth, you will find cleaners, rental agents, and others just moving at the speed of light to try and get things done. Or at least, I hope so — again, because I trust them to treat our rental tenants appropriately, and my sense is that they definitely do that.
Hair dog hair? If not, be sure to do so in the future, regardless of whom you rent through. Delay in cleaning company arrival — Again, not surprising given that this was a Saturday. It was unprofessional of the cleaners to comment like this.
They have no idea when the house was last cleaned. In my experience, the private housekeeping services are far superior, however they can be unreliable. ALL of the big cleaning companies that clean houses in Rehoboth are essentially the same: they hire temporary staff and they move through the houses VERY quickly.
Did you follow-up with the property owner? I do not know of any rental companies that do visual inspections in between tenants. Most damage is reported by the house cleaners or the next tenants checking in, but this can be hit or miss. However, as a rental property owner, I would hope that if my house cleaning service did not show up, the rental company I had hired would do everything in their power to help the tenant, including booking other accommodations. I, as the owner, would absorb the cost of the hotel.
I guess the bottom line here is that this situation could arise with ANY rental company in Rehoboth. The real issue is once the issue came up, how did they handle it? Did they offer to put you up somewhere else for a night? Report inappropriate content.