Find out how to request a mortgage payoff balance and get the details regarding sending in Whether you're nearing your final payment, buying a new home or What happens if I send my payments through a third-party bill payment service? If you have questions or concerns, please contact us through Chase customer. Chase has many payment options for your Home Loan or Mortgage. Avoid using another bank's payment service if you want to make additional principal or You'll receive a confirmation number once your payment is complete. If you have questions or concerns, please contact us through Chase customer service or let. Protecting your home Update your contact information, especially your cell phone number and email address on your Chase Mobile® app or on office-com.us Use the If you can continue making your mortgage payments, you should do so.