Southern california edison bill pay jp morgan chase phone number -
It is one of the largest utilities in the region, serving more than 14 million customers over an area exceeding 50, square miles. Southern California Edison Bill Pay Options If you have recently moved into the Southern California Edison service area, you may be considering to apply for a new connection. If so, then the following are the various methods by which you can pay their bill every month — Online: You can make your payments online with the internet payment facility offered by the company.
Once you open an online account with the company you can view your bill and pay for it through your checking account. This is an absolutely free service that allows you to make your bill payments any time you choose. To register for the service one has to sign up as shown below. Direct Payment: Using this option, you can set up the bill payments to be automatically deducted from your checking account. This is a free service and all payments are deducted only 10 days after the bill is generated.
Level Payment Plan: Under this option, you will be paying the same amount each month as your power bill. Adjustments may be made at periodic intervals to account for any discrepancies in usage. This plan is suited for budget conscious customers.
You can pay your bill using your checking account or savings account. By Phone: If you fund paying through phone convenient, then you always have that option. Call and pay using your checking account. No fee will be charged for the service and payments are processed the same day if paid by 6 PM By Mail: Like the comfort of paying through mail?
Be sure to include the pay stub and your bank account number on the check. In Person: You can also walk into any authorized payment locations and pay your bill by cash, check or money order. There is no fee for this service. If you do not pay your bill by the due date, you will be charged a late payment fee at 0. If you are having difficulty in paying your electricity bill, then you can request for a payment arrangement through your online account.
This will divide your total due amount in smaller installments which you can easily pay off month after month. For any questions regarding billing or payments, you can contact the Southern California Edison customer care center at Posted on.At any time during the call, the customer can request the assistance of a JPMC English or Spanish-speaking customer service representative. We feel that Visa's southern california edison bill pay jp morgan chase phone number fees and restrictive rules reflect an exercise of market power that disadvantages SCE's customers. SCE said in a data response that it would update costs of its payment options in each general rate case. Be sure to include the pay stub and your bank account number on the check. Most residential customers have come to expect that such a bill payment option will be available for their SCE utility service. Successful customers' payments will then be immediately noted on the customers' accounts and posted nightly except for weekends and Federal holidays to the customers' account s in SCE's Customer Service System.
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Southern california edison bill pay jp morgan chase phone number -
SCE's proposal to discontinue its free Pay-by-Phone option is denied. Main elements of this resolution are summarized as follows: a. Inclusion of Visa essentially raises the fee for use of other credit cards as well, because no other payment option in the same channel can have a lower transaction fee per the SCE agreement with the credit card companies.
SCE should not take away this existing free option from customers. SCE states that discontinuance of the free pay by phone option is necessary to comply with Visa contract requirements. PU Code Section allows electric, gas, and water utilities to charge a convenience fee for credit and debit card payments that recover the transaction costs from those customers who choose to pay their utility service bill by credit or debit card.
PU code requires that only those customers choosing to use the credit or debit card payment option shall incur the convenience fee, unless the Commission determines that the credit card payment option results in savings to ratepayers that exceed the net cost of accepting those cards. SCE proposes a convenience fee applicable to participating customers based on its agreement with the vendor who will process these credit card payments.
This payment option will be available to customers taking utility service under SCE's residential rate schedules and is available to residential customers including those scheduled for disconnection or who have already been disconnected for nonpayment of their bills. SCE's credit and debit card payment option will be available to the approximately 74 percent of SCE's residential customers who have either a Visa or MasterCard.
SCE will not receive any portion of the convenience fee revenue. Customers will be informed of the transaction fee as one of the initial steps in the payment process.
At any time during the call, the customer can request the assistance of a JPMC English or Spanish-speaking customer service representative. If a residential customer has more than one customer account and desires to pay by credit or debit card, the customer must make a separate card transaction for each account. A separate convenience fee will be assessed for each transaction. Upon completion of each payment transaction, the vendor will provide a confirmation number to the customer.
Successful customers' payments will then be immediately noted on the customers' accounts and posted nightly except for weekends and Federal holidays to the customers' account s in SCE's Customer Service System. SCE said in a data response that it would update costs of its payment options in each general rate case.
SCE would also regularly monitor the performance of the credit card payment option to determine its effectiveness and to what extent the program should be enhanced to improve customer service.
SCE said it would make its residential customers aware of the new credit card and debit card payment option through the following means: bill statement, the SCE. This option allows customers to pay their bills from their checking account using a touch tone telephone. Customers call an number which dials into a Voice Response Unit VRU where the transaction is ultimately handled by a third-party vendor.
SCE does not assess a convenience fee for this payment option. SCE reports 11, customers enrolled and active in the Pay-By-Phone program and SCE processes approximately 8, transactions per month, representing about 0. SCE said that at least 50 percent of the customers currently enrolled in Pay-By-Phone use other payment options at least once or more each year. According to SCE, if Pay-By-Phone option were to be retained, JPMC the vendor who currently processes the free Pay-By-Phone payment option will need a new platform which would require a new contract and six to nine months to test and develop bill presentation.
SCE explained that the JPMC Visa and MasterCard contracts require that the convenience fee for other payment options in the same payment channel such as phone and Internet should be no lower than the fee charged Visa and MasterCard users. In a data response Edison cited its Quickcheck payment option as an alternative to Pay-by-Phone which would allow the customer to pay via the telephone from their checking account.
However, the Quickcheck payment option is not free. To comply with the Visa and MasterCard contract requirement, SCE has elected to discontinue enrollment in the Pay-By-Phone program and plans to decommission the Pay-By-Phone program contingent upon the Commission's approval of the credit and debit card payment option.
SCE said it will work with the existing Pay-By-Phone customers to make them aware of alternative payment options. SCE states that copies of these Advice Letters were mailed and distributed in accordance with Section 3. DRA cites SCE's estimate of , residential customers that do not have the ability to pay by credit card.
Therefore, this fee is clearly structured to be comparable to the credit card payment fee, rather than to cover the upgrade expenses. Postal Service remains unaffected. DRA stated that residential customers should not have their payment options limited; severe credit crises and economic recession may make it more difficult for some SCE customers to qualify for credit cards; and this is not the time to disband economical payment methods.
DRA proposes to keep the pay-by-phone option intact, without any fees, and walk-in payments free of charges. SCE stated that its market research demonstrated that credit card acceptance as a form of payment is becoming a common practice in most service industries, including the utility industry. Most residential customers have come to expect that such a bill payment option will be available for their SCE utility service. In response to DRA's request that SCE clarify the payment channel in the context of this new bill payment service SCE explained that customers can pay their electric bills through five payment channels mail, in-person, phone, web and recurring 3 using various payment methods i.
The free Pay By Phone channel is the only payment channel that will be affected and eliminated. SCE states that currently there are only 11, customers enrolled in the Pay-by-Phone program. On a monthly basis, about 25 percent of those enrolled Pay-by-Phone customers choose to pay their bill with a different payment option e. SCE concludes that on average only 8, or 0. SCE compares this customer usage with the forecast average customer usage of monthly card payments of , for the first year increasing to 1,, by the third year of the program.
SCE said that by offering the new credit and debit card program more customers have another payment option to use to meet their bill needs. SCE estimates that, of its 4. This option will also be available to avoid disconnection or to implement reconnection of service.
In addition customers will be able to obtain real time account balance information and to access a JPMC's customer service representative SCE should not eliminate the currently free Pay-By-Phone option when it offers the credit card payment option to customers.
SCE proposes to eliminate the currently free Pay-By-Phone option because it is in the same phone payment channel as the credit card payment option and the agreement with the credit card companies does not allow SCE to charge less than what the credit card option would cost for payment options in the same payment channel.
According to SCE, 11, customers are currently enrolled in the Pay-by-Phone option and 8, customers regularly use this option. SCE does not currently charge for use of the Pay-by-Phone option. DRA has protested elimination of this free option. Selection of a vendor other than JPMC would increase the time required to provide a Pay-by-Phone payment option with a new platform.
To continue that option would require a new contract with JPMC or another vendor, some expenditure, and time to develop bill presentation and test the system. The costs potentially incurred by SCE to continue this option do not strike us as significant, and we believe that SCE should continue to offer a free Pay-by-Phone option. We agree with DRA because the goal of introducing the credit card payment option is to enhance the menu of choices for customers, not to diminish them.
Providing customers with reasonably convenient bill payment options is a key part of providing utility service.
This element of service should not be compromised simply because credit card companies require that no other options in the same channel should be provided at a cost lower than the credit card option. SCE should upgrade the system if needed and should continue to make the free Pay-By-Phone option available.
Postal service payments. In addition, Visa and possibly other credit card companies require that the utility not charge a lower fee for any other payments made in the same payment channel.
SCE states that since substantially more customers have a Visa card compared to a MasterCard or other credit cards, getting Visa on board is necessary to provide the credit card option to the vast majority of customers.
Visa is exercising its market power to insist on high fees and eliminate lower cost credit card payment options. SCE decided to include Visa in its credit card program because a larger share of residential customers would have the opportunity to take advantage of the credit card payment option. SCE has only two options: it can either agree to Visa's restrictive rules and high fees or introduce the credit card option without including Visa as an option.
We feel that Visa's high fees and restrictive rules reflect an exercise of market power that disadvantages SCE's customers. We understand that Visa and possibly MasterCard may not agree to be included in a credit card payment option unless no other option in the same payment channel is charged a lower fee. This report should be submitted within 90 days after the first year of program implementation as a Tier 2 advice letter.
SCE shall summarize and discuss any savings of the program in its next General Rate Case application. The credit card option shall not go into effect until the Energy Division or the Commission has approved the tariffs.
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